Australian Privacy laws have changed. All organisations that collect personal or sensitive data must do so in compliance with the Australian Privacy Principles which came into effect March 12 2014. This includes your consent for Vendzone’s use of your personal details to process and fulfil your order as well as service your account.
Note: ‘Personal information’ is defined in the Act as ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable:
Security of your Personal Information
Kind of personal information VZ collects and holds
VZ collects and holds personal information such as you name, postal address, delivery address, email address, telephone numbers and computer cookies. VZ does not retain credit card or bank account details. These details are permanently destroyed by VZ after we process your payment.
Your personal information is stored and secured using our third party data storage provider.
Purposes for which VZ collects, holds, uses and discloses personal information VZ collects, holds, uses and discloses your personal information for the primary purpose of:
We may also use your personal information for the secondary purpose of sending you offers to purchase further products or to inform you about competitions that VZ may conduct. Any offers sent to you by VZ will contain a clear and easy-to-read “opt-out” button which you can use to stop VZ from sending you such offers in the future.
This website uses “cookies” to help you personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at the Vendzone.com.au website: a persistent cookie and a session cookie. A persistent cookie gets entered by your web browser into the “Cookies” folder on your computer and remains in this “Cookies” folder after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. The Vendzone.com.au website may also use web “beacons” (also called “clear GIFs” or “pixel tags”) in conjunction with cookies for the same reasons. Web beacons are small strings of code that are placed in a Web page. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time.
The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise VZ pages, or register with the Vendzone.com.au website or services, the cookie helps VZ record your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same VZ website, information you previously provided can be retrieved, so you can easily use the VZ features that you customised. You can configure your internet browser (such as Microsoft Internet Explorer, Mozilla Firefox, or Safari) to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browsers instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the VZ services or websites you visit.
Accessing and seeking correction of your personal information
Customers can gain access to or seek the correction of the personal information that VZ holds. VZ customers have a right to make a reasonable request for access to their personal information and to request its correction. Requests to access or seek to correct your personal information can be made by email to the Privacy Officer at firstname.lastname@example.org or by contacting our Privacy Officer on 1300 836 396. When we receive such a request, we have the right to ask for and obtain your position title, telephone number and email address in order for you to access and correct personal information.
If you are required to complete an online form which will include your personal information, we will offer you an accessible link to an “APP 5 notice”, and you will be required to confirm that you have reviewed the notice before providing us with your personal information. If we collect your personal information by telephone, we will explain the APP 5 matters to you at the commencement of the call.
VZ staff authorised to access your personal information are trained in compliance with the Act and have access only to carry out the primary purpose See above).
We may need (or be required) to disclose your personal information to an overseas entity only to the extent to which such disclosure is required to enable us to carry out the primary purpose of processing, fulfilling or the post purchase support of your order. We do not record and therefore will never disclose any financial information such as credit card or bank account details to any overseas entity.
Vendzone may transfer your personal information to an overseas recipient in circumstances where:
This may mean that your information is stored on a server located outside of Australia. Any such disclosures will be to providers located in the USA and Asia Pacific (including but not limited to Hong Kong, China and Sri Lanka)
While all care is taken to ensure our overseas providers will handle your information securely, by consenting to this disclosure you acknowledge that:
Disclosure of personal information to an overseas recipient as required or authorised by law
VZ may disclose personal information to an overseas recipient without complying with the APPs where the disclosure is required or authorised by or under an Australian law or a court/tribunal order. Examples of where a law or order may require or authorise disclosure of personal information to an overseas recipient are:
Length of time Personal Information is retained
VZ will keep and retain your personal information for a period of 10 years, or such other period of time as is required by Law.
Consequences for you if your personal information is not provided to us
If some or all of the personal information that we request is not provided to us, the main consequence is that we may not be able to fulfil your order or to deliver your products to you. Other consequences may include that we might not be able to resolve any complaint you have against VZ.
Requests by you to stop direct marketing communications
If VZ uses or discloses your personal information for the purpose of direct marketing, you may request not to receive direct marketing communications from us. VZ will not charge you for making or giving effect to your data and we will stop sending direct marketing communications within a reasonable period after your request is made (usually within 5 working days from receiving your request).
You may also ask us to identify the source of the personal information. VZ will notify you of the source, unless this is impracticable or unreasonable, which will depend on a number of factors, including:
Destroying or de-identifying personal information
VZ will take reasonable steps to destroy or de-identify personal information it holds if it no longer needs the information for any purpose for which it may be used or disclosed under the APPs. The requirement to take reasonable steps to destroy or de-identify does not apply if personal information is contained in a Commonwealth record, or if an Australian law or a court/tribunal order requires it to be retained.
Verifying your identity
VZ must be satisfied that a request for personal information made by the individual concerned, or by another person who is authorised to make a request on their behalf, for example, as a legal guardian or authorised agent. It would generally be extremely difficult for VZ to deal with an anonymous request for personal information. However, it may be practicable to deal with a pseudonymous request, for example, where you have previously transacted under that pseudonym and can establish your identity as that individual. The steps required for VZ to verify your identity will depend on the circumstances. In particular, whether you are already known to or readily identifiable by VZ. The minimum amount of personal information needed to establish your identity will be sought. In a telephone call VZ may request information that can be checked against records held by us, such as your date of birth or address.
Refusal to give Access
Whilst every effort will be made by VZ to provide access in a manner that is as prompt, uncomplicated and inexpensive as possible, VZ may refuse to give you access to your personal information. There are a number of grounds upon which VZ can refuse to give you access to your personal information. These reasons may include (without limitation):
An individual can complain about an alleged breach by VZ of the APPs by sending an email to the Privacy Officer at info@Vendzone.com.au setting out details of the complaint. Alternatively, the Privacy Officer can be contacted by telephoning 1300 836 396 or by sending a letter with details of your complaint to:
The Privacy Officer
Vendzone Pty Ltd
PO Box 5353
Clayton Vic 3168
All complaints are required by the Act to be made in writing to VZ and VZ is then allowed a reasonable time (usually 30 days) to respond to complaints. We may ask you to participate in a dispute resolution scheme (such as mediation) in order to resolve your complaint. If you refuse to participate in any form of dispute resolution, you can take your complaint to the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or logging on to the OAIC website at: http://www.oaic.gov.au/
Online Safety: Learn about ways to protect yourself when shopping on the internet
At Vendzone.com.au we dedicate a lot of our time and resources to online safety and we also know that shoppers need to be informed. Whilst many people get great results from shopping online, there are a few who fall victim to internet fraud. For this reason we have compiled a list of hints and tips to consider when purchasing online:
Know your online retailer
It is generally a good idea to be familiar with the name or reputation of the company you are dealing with. Shopping from a reputable retailer will save you a headache or two when purchasing goods or services and by familiarising yourself with website delivery and return policies as well as security and privacy statements you can almost guarantee a smooth online purchase.
Is it genuine?
To ensure your safety online, be careful of websites that may not be genuine and set up to scam you. Please ensure that you are shopping safely online by sticking to the genuine Vendzone brands, there may be imitators.
Always check the URL bar to ensure that you are on the legitimate site.
Protect Your Privacy
Get The Details
Check for anticipated delivery dates, any shipping or handling costs, product warranties and other important information. Look for an email address to write to (or a phone number to call) if you have a question, a problem, or if you need help. Most reputable online retailers will offer some sort of email correspondence or customer care when purchasing via the internet.
Use a Credit Card & Safeguard your Password
By buying through registered companies using a credit card, you can avoid most problems as strong credit card policies are practiced and good systems of dispute resolution are widely used. Before entering your payment details, ensure there is a padlock or a key symbol , which are usually displayed in the bottom corner of your screen that confirm you are entering your details in a secure environment. On a secure site, your information is scrambled into code, (encrypted) before being sent over the Internet, and stored on a secure database. By also keeping your passwords secret and not sharing them with other people you are safeguarding yourself from a lot of fraudulent activity. Choose a password that uses a combination of letters, numbers, and symbols and avoid choosing obvious words or dates such as a nickname or your birth date, as these are easier to crack. If you believe someone has learned your password you should change it immediately to avoid any possible risks.
Keep Good Records
Make sure to print or save electronically any records related to your online transactions. This will help you keep track of shipping dates, shipping and handling fees, and other details of your transactions.